Returns & Complaints

Returns (right of withdrawal)

You have a 14-day right of withdrawal. See our full withdrawal policy. The item must be unused and in its original packaging.

Complaints

Under the Swedish Consumer Sales Act you have the right to complain about faults that appear within 3 years of the purchase. Faults must be reported within a reasonable time after you discovered them — within 2 months is always considered reasonable.

How to file a complaint

• Contact us at hej@nailea.se
• Include your order number, a description of the fault and preferably photos
• We will respond with return instructions within 2 business days

Approved complaint

For approved complaints we cover the return shipping. You are entitled to repair, replacement, price reduction or cancellation under the Swedish Consumer Sales Act.

Rejected complaint

If we cannot find a fault, or the fault is caused by incorrect use, we may reject the complaint. You always have the right to refer the matter to the Swedish National Board for Consumer Disputes (ARN), arn.se.

Return address

The return address is sent separately after you have contacted us — never send a return without prior contact.